At the Ralph Lauren Clothing Store, we are dedicated to an experience defined by timeless quality, refined style, and unwavering integrity. This commitment guides our global service, from the moment you explore our curated collection to the delivery of your order and beyond. We strive to make every step of your journey seamless and satisfying.

Shipping Policy

We are proud to serve a global community of discerning customers who appreciate classic style and enduring quality. Our shipping processes are designed with care to ensure your selections—from versatile DENIMS and elegant KNITS to statement HEAVY JACKETS—reach you efficiently and in perfect condition.

Order Processing & Delivery Timelines

  • Order Processing: All orders are carefully handled and processed within 1-2 business days of payment confirmation.
  • Shipping Methods & Delivery Estimates:
    • Standard Shipping: We ship via DHL or FedEx. Delivery typically occurs within 10-15 business days after dispatch. A flat shipping fee of $12.95 applies.
    • Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery typically occurs within 15-25 business days after dispatch.
  • Shipping Regions: We ship worldwide, with the exception of certain remote areas and parts of Asia. Please note that international customs duties or taxes are the responsibility of the recipient.

Returns & Exchanges Policy

Your complete satisfaction is our priority. Should an item not meet your expectations, our Returns & Exchanges policy is designed with the same meticulous care that goes into crafting our products.

Our Return & Exchange Promise

We accept returns and exchanges for most items within 15 days of the delivery date. To be eligible, the item must be unused, in its original condition, and with all tags and packaging intact.

Final Sale Items

To uphold our stringent standards for quality and hygiene, the following items are considered final sale and cannot be returned or exchanged:

  • JEWELRY (for hygiene reasons)
  • HATS, BEANIES, & HEADWEAR (for hygiene reasons)
  • Any item explicitly marked as “Final Sale” on its product page.

This ensures that every product reaching our customers—from our BAGS and BELTS to our JACKETS and HOODIES—remains pristine.

Step-by-Step Return & Exchange Process

Step 1: Initiate Your Request

Within 15 days of receiving your order, please contact our Customer Service team at [email protected] with your order number and item details. Use the template below for a swift resolution:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Ralph Lauren Clothing Store Team,

I would like to request a [Return / Exchange] for my recent order.

Order Number: [Your Order Number]
Item(s) for Return/Exchange: [e.g., 1x Classic Denim Jacket, Size M, Color Blue]
Reason for Return/Exchange: [e.g., Size adjustment, Color preference]

I confirm the item(s) is/are unused, in original condition with all tags and packaging.

My preferred resolution is:
[ ] Refund to original payment method
[ ] Exchange for: [Item Name, Size, Color]
[ ] Store Credit

Thank you,
[Your Full Name]
[Your Email Address]

Step 2: Receive Instructions & Authorization

Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed return instructions. Please do not ship items back without this authorization.

Step 3: Ship Your Return

Securely package the item(s) in their original packaging. Clearly mark the RMA number on the outside of the package.

  • You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
  • We strongly recommend using a trackable shipping service and retaining your proof of postage. We cannot be held responsible for items lost in transit.

Step 4: Processing & Resolution

Once we receive and inspect your return (typically within 5-7 business days after arrival), we will notify you via email.

  • For Exchanges: We will ship your new item as soon as the return is approved. Shipping times follow our standard delivery guidelines.
  • For Refunds: We will initiate the refund to your original payment method (see details below).

Refund Timeline & Method

Your refund will be processed to the original payment method used during purchase.

  • Credit/Debit Card (Visa, MasterCard, JCB) & PayPal: Refunds are initiated immediately upon return approval. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or provider.
  • Store Credit: If chosen, store credit is issued instantly via email as a unique discount code for future use on www.topssalestores.com.

Exchanges

Exchanges are subject to product availability. If your desired item is out of stock, we will contact you to discuss alternatives or issue a refund/store credit.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item (e.g., a FLEECE instead of the ordered HOODIE), contact us immediately at [email protected]. We will arrange a prepaid return label and expedite a replacement or refund at no extra cost.

Questions? We’re Here to Help.

Ralph Lauren Clothing Store
Email: [email protected]
Address: 134 Butternut Road, Manchester, US 06040
Website: www.topssalestores.com

Thank you for being part of our global community. Your trust is the cornerstone of our relationship.