Ralph Lauren Clothing Store Frequently Asked Questions (FAQ)

Below are answers to common questions you may encounter during your shopping experience. We aim to provide a clear, seamless experience—just as we carefully craft every product.

About Products

  • Q1: Are your products authentic Ralph Lauren items?
    A: Yes. We operate as an authorized online store for Ralph Lauren, run by a team based in Manchester, USA. All items are genuine and adhere to Ralph Lauren’s consistent quality and design standards.

  • Q2: How can I determine my correct size?
    A: We recommend checking the detailed size guide provided on each product page. As fits may vary slightly across different collections, comparing your body measurements is the best way to find the perfect fit. If you still have questions, feel free to contact our customer service team for assistance.

  • Q3: What are the fabric details and care instructions?
    A: We select breathable, durable, high-quality fabrics designed for everyday life. Specific fabric compositions and care instructions (such as washing and ironing guidelines) are listed in each product description. Please review these before purchasing to ensure your items stay in optimal condition.

About Orders & Accounts

  • Q4: How can I check my order status?
    A: After your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package in real time on the carrier’s website (DHL, FedEx, or EMS).

  • Q5: Can I modify or cancel an order after placing it?
    A: Since we process orders as quickly as possible, once your order enters the processing stage (usually shortly after placing the order), we cannot guarantee modifications or cancellations. If you need urgent assistance, please email customer service immediately and we will do our best to help.

  • Q6: What should I do if I forget my account password?
    A: Click “Forgot Password” on the login page and follow the instructions to enter your registered email. A password reset link will be sent to your email.

About Shipping

  • Q7: What shipping options are available? What are the costs and delivery times?
    A: We provide two shipping options to meet your needs:

    • Standard Shipping: Costs $12.95, delivered via DHL or FedEx, arriving within 10–15 business days after dispatch for most global regions. Ideal for customers who prefer faster delivery.

    • Free Shipping: Available for orders over $50. Delivered via EMS, arriving within 15–25 business days after dispatch. A cost-effective option for building your classic wardrobe.

    • All orders require 1–2 business days for processing and packaging.

  • Q8: Which countries/regions do you ship to?
    A: We serve fashion lovers in many countries and regions worldwide. Our network covers most of the globe, except for some remote areas in Asia and elsewhere. During checkout, the system will automatically confirm whether your address is within our delivery range.

  • Q9: Do I need to pay customs duties or import taxes?
    A: For international orders outside the U.S., any customs duties, import taxes, or related fees imposed by the destination country are the responsibility of the recipient. These fees are not included in product prices or shipping charges and are determined by local customs. We recommend checking your country’s policies in advance.

About Payments

  • Q10: What payment methods do you accept?
    A: To ensure secure and convenient payment, we accept major credit cards and payment methods including Visa, MasterCard, JCB, and PayPal.

  • Q11: Is the payment process secure?
    A: Yes. We use industry-standard encryption to protect your payment information and transaction safety, so you can shop with confidence.

About Returns & Exchanges

  • Q12: What is your return and exchange policy?
    A: We want you to be completely satisfied. To request a return or exchange, please do so within 15 days of receiving the product. Items must be unworn, unwashed, with tags intact, and in original condition. Please email customer service to begin the return/exchange process.

  • Q13: How long does it take to receive a refund?
    A: Once we receive the returned item and confirm it meets the return criteria, we will initiate the refund within the specified business days. Refunds will be sent back to your original payment method, and the exact time depends on your bank or payment platform.

Contact Us

If your question is not answered here or you need further assistance, our customer service team is always ready to help.

Email: [email protected]
Operating Address: Ralph Lauren Clothing Store | 134 Butternut Road, Manchester, US 06040

Thank you for choosing Ralph Lauren Clothing Store — we are honored to be part of your personal style journey.